Harris Creek Trading Co.
"Gifts and Collectibles From Around the World"
Frequently Asked Questions
254-715-2603 / Fax 254-666-1238


How long will it take to ship my item?

Shipping Information:

Orders generally ship within 24 hours. We will inform our customers if there are any significant delays such as an item being out of stock.


What if my item is too large or too heavy to ship via UPS?

We ship large items such as slot machines and furniture via FedEx Freight. Please e-mail us with your shipping address and we will quote your shipping charges before processing your
order.


What if there's a problem with my item?

Refund, Returns and Cancellation Policies:

As our customer, we believe you should feel good about your purchase. We provide you with detailed descriptions and pictures so you can make an informed decision. Buy with confidence
knowing our items are backed by our 100% Money Back Guarantee. If you receive an item that is not as described we will refund 100% of the purchase price.

Return Policy: All returns must be made within 15 days of the item's receipt.

We offer a 100% money-back guarantee if the item is not as described.

Some restrictions may apply and are subject to a 15% restocking fee**.

Shipping is non-refundable.

** A 15% re-stocking fee will apply for any item which is returned as described in the listing and shipping is non-refundable.

How to Return Merchandise A valid RMA# (Return Merchandise Authorization) must be obtained before returning your merchandise!

You can obtain your own RMA number, by e-mailing us with detailed reasons for your return at
harris.creek@yahoo.com or faxing us at 254-666-1238.

You can also obtain an RMA by calling us at 254-715-2603.

Upon approval, Harris Creek Trading Company will issue a Return Authorization Number.

Refunds will only be issued after a Return Authorization Number has been obtained.

Please print the RMA# on the outside of all returning parcels. Packages without a clearly marked, valid Return Authorization Number will be refused.

Returned items must be undamaged and in saleable condition.

Refused or Undeliverable Packages:

Packages that are refused by the customer or undeliverable and returned to Harris Creek Trading Company will automatically be assessed a 25% restocking fee once package is received.


What is your privacy policy?

Privacy Policy:

September 1, 1999

Harris Creek Trading Company

Our Commitment To Your Privacy:

Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have
any concerns.

What Information Is Collected:

As part of the order process, the following information is collected from shoppers:

Name, shipping/billing address, Email address, phone number, and credit/debit card information

How That Information Is Used:

The information we collect is used to fill your order, to contact you if we have questions, or to send email with special offers.

Our Commitment To The Security of Your Data:

Your information will not be shared with other companies or mailing lists. We know you value your privacy and we protect it.


If we still haven't answered your question, please contact us at

harris.creek@yahoo.com
Did you know?
In mid-1862, President
Lincoln signed the
Pacific Railroad Act
authorizing the Central
Pacific Railroad to build
east from Sacramento
and the Union Pacific
Railroad to build west
from Omaha, on the
Missouri River. On May
10, 1869, the two
companies met at
Promontory Summit,
Utah, completing the
nation’s first Pacific
Railroad enabling
product to be shipped
from New York to
California.
Coast to Coast Railroad System
Completion of America's     first
coast-to-coast            
transportation system.
See something you like?

To order, give us a call at 254-715-2603
or email us at harris.creek@yahoo.com

Thank you for shopping with us!